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FAQ

What payment methods do you accept?

We accept payment by PayPal and credit card - VISA, MasterCard, Discover and American Express. No COD's or Checks.

What shipping options are available?

We offer UPS and USPS shipping options. The shipping cost depends on the total weight of the order, which will be calculated for you during checkout.

Do you ship worldwide?

Sorry, but at this time we are only shipping orders within the U.S.(including Alaska and Hawaii).

What happens when I place an order online?

After you submit your order online, a confirmation email will be sent to you. No order confirmation email is sent for declined or error payment status orders. If you receive a payment reminder it means your order payment has been declined. Orders are processed within 15-30 minutes after order and may not be able to be added to, cancelled or changed once they are picked. Our system is automated and we can not stop an order without disrupting the processing for other orders. Thank you for understanding.

How secure is my online order?

Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Checkout is processed on a secured 256bit encrypted iframe. Once your payment is verified and authorized, your credit card information is immediately deleted from our system.

Can I exchange the item(s) I ordered?

Sorry, but we do not exchange products due to quick stock turn over. Place a new order to ensure the desired item(s) are in stock by the time we receive your return.

How do I return an item?

Click here to return a product.

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