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Customer Service

Customer service is our highest priority. Please feel free to contact us if you have any questions or comments. We are open M-F 9am to 5pm ET. We apologize in advance if we are unable to answer your call, it can get busy here (especially during the season). Please feel free to leave a message and someone will get back to you asap.


Orders help

Please note: Costume styles (colors and fabrics) are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. Pictures and costumes can be different in the touched up pictures from the manufacturers. We do our best to catch these issues before they arise however, the manufacturers do not always notify us of these variations. We can not be held responsible for these changes and color variances. No refunds will be issued for this variance, only credit on account. We do/try to reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause. Thank you for your understanding.

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